General
How do I book?
Press Request a Booking, or open any vehicle, transfer or tour and use the form on its page. Your request goes to the Goodbuy desk on WhatsApp, and a person confirms availability and the final rate in writing before anything is charged.
Can I customise my itinerary?
Yes. Add any mix of transfers, a car, days out and a stay, and tell us what you would like changed.
Do I have to book my stay with you?
No. Most guests book accommodation themselves. Tell us where you are staying and we plan the transfer and the days around it. If you want villa options, ask.
Car hire
Which rates are real?
The daily car and driver rates shown are Goodbuy's published starting rates. Services without a rate are quoted on request, and the desk confirms the final rate in writing before you pay anything.
Do you offer self drive and chauffeur?
Both. The Hiace, the Noah and the Vellfire are listed with a driver. The other cars are self drive.
What about deposits, fuel, mileage and driver age?
They depend on the car, the dates and where you collect it. Ask when you book and the desk sets them out in writing with your quote.
Booking terms
Cancellation?
As early as possible. Terms depend on the service and on the villa, car or experience partner.
Refunds?
Approved refunds go back by the original payment method. Some deposits and third-party services are non-refundable.
Can I change my request after sending?
Yes. Reply to your concierge on WhatsApp and they update it. Dates, pickup times and plans can change, subject to availability.